Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems with banking and two-factor authentication

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

fmourits
fmourits
more options

Since my bank, the Canadian Imperial Bank of Commerce (CIBC), introduced two-factor authentication (TFA) some time last year, I have had to go through the authentication steps each and every time I log in (albeit with no problems). I always use Firefox for my banking (currently version 92.0.1) and always the same Windows 10 home computer. I had expected that TFA would only occasionally and randomly be required in my situation. This is obviously not the case.

I finally got tired of this and called the CIBC. They told me that they were familiar with this issue and that the problem is with the Firefox browser and its apparent inability to store/keep TFA cookies. They recommended that I switch to Chrome. I have read responses from moderators on this forum to similar questions and can categorically state that I do not prevent the placement of cookies or delete them. I do, however, have the uBlock Origin extension installed for ad blocking.

I look forward to any suggestions that may resolve this issue.

Frank

Since my bank, the Canadian Imperial Bank of Commerce (CIBC), introduced two-factor authentication (TFA) some time last year, I have had to go through the authentication steps each and every time I log in (albeit with no problems). I always use Firefox for my banking (currently version 92.0.1) and always the same Windows 10 home computer. I had expected that TFA would only occasionally and randomly be required in my situation. This is obviously not the case. I finally got tired of this and called the CIBC. They told me that they were familiar with this issue and that the problem is with the Firefox browser and its apparent inability to store/keep TFA cookies. They recommended that I switch to Chrome. I have read responses from moderators on this forum to similar questions and can categorically state that I do not prevent the placement of cookies or delete them. I do, however, have the uBlock Origin extension installed for ad blocking. I look forward to any suggestions that may resolve this issue. Frank

All Replies (1)

FredMcD
FredMcD
more options

Your ‘logged-in’ status is stored in special cookies. If the cookie is removed, you are logged out.


You may be in Private Browsing mode or told Firefox not to remember.

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.


Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac