This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

installing components to play audio or videos

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Amelia

cruzdc1
cruzdc1
more options

I'm in Amazon.com web site I have tried to play a video that I rented on line, but I get a message that reads (Firefox is installing components needed to play the audio or video on this page) please try again later. which have for the last two days since installing firefox as my net browser. What can I do to improve this or have the components install sooner? any assistance would be greatly appreciated. 

                Carlos from Portland, OR
I'm in Amazon.com web site I have tried to play a video that I rented on line, but I get a message that reads (Firefox is installing components needed to play the audio or video on this page) please try again later. which have for the last two days since installing firefox as my net browser. What can I do to improve this or have the components install sooner? any assistance would be greatly appreciated. Carlos from Portland, OR

All Replies (1)

Amelia
Amelia
more options

Hello,

This is Firefox installing Google's Widevine DRM. Check about:plugins and the about:addons plugins tab, and check that Widevine Content Decryption module is installed and is under click-to-play mode.