We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

prime video not working

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by FredMcD

sarthakkhandelwal25
sarthakkhandelwal25
more options

please tell me how to fix this issue. amazon prime video shows an error while playing videos on this browser while it works fine on other browsers such as chrome and edge.

please tell me how to fix this issue. amazon prime video shows an error while playing videos on this browser while it works fine on other browsers such as chrome and edge.

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Please go to about:plugins. Do you have Widevine Content Decryption Module turned on? What's the Widevine version number?

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.