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prime video not working

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by FredMcD

sarthakkhandelwal25
sarthakkhandelwal25
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please tell me how to fix this issue. amazon prime video shows an error while playing videos on this browser while it works fine on other browsers such as chrome and edge.

please tell me how to fix this issue. amazon prime video shows an error while playing videos on this browser while it works fine on other browsers such as chrome and edge.

All Replies (2)

TyDraniu
TyDraniu
  • Top 25 Contributor
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Please go to about:plugins. Do you have Widevine Content Decryption Module turned on? What's the Widevine version number?

FredMcD
FredMcD
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https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.