This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can not access my old email adress

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

more options

Hi there i have created a mozilla account with one main email adress "bravo.charlie@gmx.net" to wich i dont have no longer access since i have deleted it and the second email adress "scheich82@yahoo.de" wich i do have access. Since i can not remember my password and have no longer access to the "main email Adress could you send me an recover pw email to my second account scheich82@yahoo.de ? Or simple delete the account "bravo.charlie@gmx.de" ?

Hi there i have created a mozilla account with one main email adress "bravo.charlie@gmx.net" to wich i dont have no longer access since i have deleted it and the second email adress "scheich82@yahoo.de" wich i do have access. Since i can not remember my password and have no longer access to the "main email Adress could you send me an recover pw email to my second account scheich82@yahoo.de ? Or simple delete the account "bravo.charlie@gmx.de" ?

All Replies (3)

more options

Can´t they simply send a recovery process email to the second Email adress linked with this account ?

more options

Dropa said

Tobi_2022 said

Can´t they simply send a recovery process email to the second Email adress linked with this account ?

Do you actually have a second email listed?

I do have a second email on this account. While processing the forgot password procedere it says that the main email adress is needed. The email adress i no longer have access to. So i thought they could send recovery email to the second adress linked with the account.

more options

Did you confirm the secondary email address when you created it ?

You would normally confirm the secondary email address when you created it and set this secondary email as your primary email address while you still have access to the primary email address.

Modified by cor-el