This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem accessing a group on Facebook

  • 1 reply
  • 0 have this problem
  • 7 views
  • Last reply by cor-el

kristin8
kristin8
more options

Firefox will not displace the home page of a Facebook group which I belong to. I can get there through my phone app, so the group seems to be functioning. I can access the group on an old I.E. browser, so it seems to be a browser problem. I can get to my other groups, just not this one. I get a FB message that there is technical trouble when I try to access that group. This has gone on for over 24 hours. My Firefox is up to date.

Firefox will not displace the home page of a Facebook group which I belong to. I can get there through my phone app, so the group seems to be functioning. I can access the group on an old I.E. browser, so it seems to be a browser problem. I can get to my other groups, just not this one. I get a FB message that there is technical trouble when I try to access that group. This has gone on for over 24 hours. My Firefox is up to date.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window