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Clicking on a certain link does not do anything in FF but works fine in Chrome

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Paz

Paz
Paz
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Hi, I created a sign in to a particular account for a website using FF about a year ago & used it several times without issue. I haven't used it in about 6 months & now when I try to sign in, nothing happens. The mouse pointer turns to a pointing hand when I hover over the sign in, but that's it, the tab doesn't refresh & no new tab is opened. It doesn't look like FF recognizes this as a link.

When I right click on other links I get the option to: Open Link in New Tab Open Link in New Window etc...

but when I right click on this link causing me issues, I get: Save page as... Save Page to Device etc...

It is as though FF doesn't see this as a valid link. I'm using Windows 10 64 bit & FF version 103.0.1 & have FF set to automatic update.

I've run FF in safe mode & no change, suggesting it's not my add-ons.I've Googled the problem & seen examples of what look similar, but no solution seems to work. In particular I've tried the suggestions from https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can but none helped.

I don't have any issues with this link in other browsers. Chrome opens it up in an instant & I'm wondering whether it would be just easier switching to Chrome as my default.

I'd love to stick to FF as my default, can anyone help?

Hi, I created a sign in to a particular account for a website using FF about a year ago & used it several times without issue. I haven't used it in about 6 months & now when I try to sign in, nothing happens. The mouse pointer turns to a pointing hand when I hover over the sign in, but that's it, the tab doesn't refresh & no new tab is opened. It doesn't look like FF recognizes this as a link. When I right click on other links I get the option to: Open Link in New Tab Open Link in New Window etc... but when I right click on this link causing me issues, I get: Save page as... Save Page to Device etc... It is as though FF doesn't see this as a valid link. I'm using Windows 10 64 bit & FF version 103.0.1 & have FF set to automatic update. I've run FF in safe mode & no change, suggesting it's not my add-ons.I've Googled the problem & seen examples of what look similar, but no solution seems to work. In particular I've tried the suggestions from https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can but none helped. I don't have any issues with this link in other browsers. Chrome opens it up in an instant & I'm wondering whether it would be just easier switching to Chrome as my default. I'd love to stick to FF as my default, can anyone help?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Paz
Paz Question owner
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Hi, just went to take a screen shot of the problem & notice an icon just before the web address saying "You have blocked pop-ups for this web site". OK, don't know when I did that, but have now added the web site as an exception for "Block pop-up windows" under "Privacy & Security" & it seems to work fine.

Thanks guys, although not directly solving the problem, you made me look more closely at it & helped me solve it.