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Unable to log into my main account because "missing email field"

  • 3 replies
  • 0 have this problem
  • 13 views
  • Last reply by cor-el

ParanoiaComplex
ParanoiaComplex
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I have an account that I am unable to log into or reset the password for. When I attempt to do either, I receive an error saying "Primary account email required for reset" which appears to be a database issue.

I believe that this could be fixed by populating the "Primary account email" field with the current contents of the username so I am finally able to log in with that account.

Is there any way I can get in touch with someone at Mozilla to get this issue fixed?

I have an account that I am unable to log into or reset the password for. When I attempt to do either, I receive an error saying "Primary account email required for reset" which appears to be a database issue. I believe that this could be fixed by populating the "Primary account email" field with the current contents of the username so I am finally able to log in with that account. Is there any way I can get in touch with someone at Mozilla to get this issue fixed?
Attached screenshots

Modified by ParanoiaComplex

All Replies (3)

Dropa
Dropa
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It's consider a Lost account if you lost the login Primary email access. There not much that can be done by users on Firefox forum. Only way to change the Primary email login is for one to login to the account and changing the Primary email from there or get the Password reset sent to the Primary email address but if you lost access to that email address then you will not be able to get that changed.

ParanoiaComplex
ParanoiaComplex Question owner
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Sorry, to be more specific I have access to the email shown in the picture. The account itself does not have a primary email associated with it so I cannot even request the password be changed

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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In case of issues try to login to the Firefox Account via this website.