Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot write an email

  • 2 replies
  • 0 have this problem
  • 16 views
  • Last reply by amspaterson

amspaterson
amspaterson
more options

Hello - all incoming functions on Thunderbird are working but I cannot compose an email. There is a lock thru the subject line and reply and forward functions dont work for received emails. Also no cc or bcc lines on the send eamil template. Photo of wreite an email screen attached. Please help thanks

Hello - all incoming functions on Thunderbird are working but I cannot compose an email. There is a lock thru the subject line and reply and forward functions dont work for received emails. Also no cc or bcc lines on the send eamil template. Photo of wreite an email screen attached. Please help thanks
Attached screenshots

All Replies (2)

david
david
  • Top 10 Contributor
more options

This appears to be cause by an encryption function running in Thunderbird, but I have no experience in encrypting to advise of a resolution.

amspaterson
amspaterson Question owner
more options

Thanks and I will continue to watch to see if someone else can help