This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Uploading causes browser crash

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Paul

Scoots
Scoots
more options

I'm using a Surface Pro 7+ with Windows 11 Home and Firefox 108.0.2.

Over the past few days, any attempt to upload files through the browser causes it to crash.

I can get as far as selecting the file I want to upload, and once the file explorer window closes, the browser appears to pause as if it's about to upload... then immediately crashes and pops up an error report ticket. This is consistent across multiple websites including Gmail, regardless of the style of upload form. A system reboot has no effect. This is the main device I use for school, and it's a pretty big problem if I can't upload my assignments on-the-go.

I also have a Dell Inspiron with Windows 11 Home and Firefox, but it doesn't encounter this problem.

I'm using a Surface Pro 7+ with Windows 11 Home and Firefox 108.0.2. Over the past few days, any attempt to upload files through the browser causes it to crash. I can get as far as selecting the file I want to upload, and once the file explorer window closes, the browser appears to pause as if it's about to upload... then immediately crashes and pops up an error report ticket. This is consistent across multiple websites including Gmail, regardless of the style of upload form. A system reboot has no effect. This is the main device I use for school, and it's a pretty big problem if I can't upload my assignments on-the-go. I also have a Dell Inspiron with Windows 11 Home and Firefox, but it doesn't encounter this problem.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.