This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird will not import from previous profile--gives error message

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by david

bob348
bob348
more options

Attempts to import from a previous [recent] profile generate this error message:

uncaught exception: Object Uncaught (in promise) Exception { name: "", message: "Component returned failure code: 0x80550013 [nsIMsgFolder.createSubfolder]", result: 2153054227, filename: "resource:///modules/ThunderbirdProfileImporter.jsm", lineNumber: 725, columnNumber: 0, data: null, stack: "_importMailMessagesToLocal@resource:///modules/ThunderbirdProfileImporter.jsm:725:31\nstartImport@resource:///modules/ThunderbirdProfileImporter.jsm:146:12\nstartImport@chrome://messenger/content/aboutImport.js:701:30\nonclick@about:import#:1:19\n", location: XPCWrappedNative_NoHelper }

Can anyone decipher this?

Attempts to import from a previous [recent] profile generate this error message: uncaught exception: Object Uncaught (in promise) Exception { name: "", message: "Component returned failure code: 0x80550013 [nsIMsgFolder.createSubfolder]", result: 2153054227, filename: "resource:///modules/ThunderbirdProfileImporter.jsm", lineNumber: 725, columnNumber: 0, data: null, stack: "_importMailMessagesToLocal@resource:///modules/ThunderbirdProfileImporter.jsm:725:31\nstartImport@resource:///modules/ThunderbirdProfileImporter.jsm:146:12\nstartImport@chrome://messenger/content/aboutImport.js:701:30\nonclick@about:import#:1:19\n", location: XPCWrappedNative_NoHelper } Can anyone decipher this?

All Replies (3)

david
david
  • Top 10 Contributor
more options

I have no answer, but if you tell what OS and how you imported, step by step, it may be useful. Thank you.

bob348
bob348 Question owner
more options

I am using the latest update to Win 11. I attempted the import by using Tools>Import from another Thunderbirds Installation>Choose a profile folder>D:\gfw0zfjw.default>Mail Messages>Start import

david
david
  • Top 10 Contributor
more options

I suggest then using the older approach of copying it in yourself or use Profile Manager. Click the Windows key and 'r' key and window opens. Enter thunderbird.exe -p and press enter. This opens profile manager and you can click 'create profile' then click next, then enter a name and click the browse button to locate and select the desired profile. If the profile is not corrupted, thunderbird should be able to use it. Good luck.