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Firefox will not prompt/allow microphone permissions on doxy.me

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by jonzn4SUSE

Alex
Alex
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Hey,

My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I connect to the site, I get prompted to request microphone access from Firefox, but when I press the button the browser doesn't give the permission prompt. I've tried refreshing the site/browser, checking permissions on the address bar and in privacy & security settings, but there's nothing there, and I can't manually give permission to the site.

The only change I've had is that I've recently built a new PC with Windows 11, I'm not sure if there's a compatibility issue and I can't find anything about it. I've considered using another browser but I don't like the alternatives and would really like to just use my default. Any tips?

Hey, My name is Alex. I'm currently using Doxy.me for telehealth purposes. The past couple of appointments I've had have had issues with microphone access. Whenever I connect to the site, I get prompted to request microphone access from Firefox, but when I press the button the browser doesn't give the permission prompt. I've tried refreshing the site/browser, checking permissions on the address bar and in privacy & security settings, but there's nothing there, and I can't manually give permission to the site. The only change I've had is that I've recently built a new PC with Windows 11, I'm not sure if there's a compatibility issue and I can't find anything about it. I've considered using another browser but I don't like the alternatives and would really like to just use my default. Any tips?

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does that only happen on the doxy.me

---

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Clear all items from the site and try again. Make sure you know the login info because this option removes everything about the site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Alex
Alex Question owner
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cor-el said
Does that only happen on the doxy.me ---

Mic test worked just fine. I tried the steps on the linked support page but they only work to remove permissions, you can't allow them unless the website successfully requests them first which is the problem.

jonzn4SUSE said
Clear all items from the site and try again. Make sure you know the login info because this option removes everything about the site. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

Tried this, still doesn't give the prompt to allow access.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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It worked for me on the first try. see screenshot You should create another account as a test and go through these steps to see if you get the prompt during the test like I did. You should also post a screenshot showing the section where the prompt comes from.