This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Connecting to gmail

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by RonB1949

RonB1949
RonB1949
more options

I'm trying to connect Thunderbird to my Gmail account. It keeps saying "authentication failed connecting to server.imap.gmail.com" . I am sure I have entered the email address and password correctly. I have tried multiple times with the same result. Any ideas? Thanks

I'm trying to connect Thunderbird to my Gmail account. It keeps saying "authentication failed connecting to server.imap.gmail.com" . I am sure I have entered the email address and password correctly. I have tried multiple times with the same result. Any ideas? Thanks

Chosen solution

Hi nkaku

Brilliant! Thanks! I had xampp running Apache - don't know what port it uses, but turning it off whilst I linked to gmail worked. It should be mentioned in the documentation somewhere.

Thanks again Best wishes Ron B

Read this answer in context 👍 0

All Replies (2)

nkaku
nkaku
more options

Check the following:

1. Do you have IIS / Apache running on port 80? Open browser and goto http://localhost . If the request bring up anything then a webserver is running which needs to shut down (for the time of authentication only).

2. Check if your antivirus / firewall is blocking stuff. Best to turn it off and do the authentication.

Hope that helps.

RonB1949
RonB1949 Question owner
more options

Chosen Solution

Hi nkaku

Brilliant! Thanks! I had xampp running Apache - don't know what port it uses, but turning it off whilst I linked to gmail worked. It should be mentioned in the documentation somewhere.

Thanks again Best wishes Ron B