This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox Not Opening Mail App with Mailto Link

  • 3 replies
  • 1 has this problem
  • 60 views
  • Last reply by weetie99

weetie99
weetie99
more options

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.
Attached screenshots

Modified by weetie99

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

If you open the Firefox for Android menu and select Settings then scroll down the list, you should see the option to "Open links in apps". What do you currently have that set as?

weetie99
weetie99 Question owner
more options

"Ask before opening"

weetie99
weetie99 Question owner
more options

Any thoughts?