This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Spam and Junk folders from different accounts are not grouped in the "grouped folders" view in TB 115.4.1

  • 5 replies
  • 0 have this problem
  • 7 views
  • Last reply by sfhowes

more options

My spam folders no longer appear grouped in the "grouped folders" view in TB 115.4.1. I guess this has to do with the different naming (or handling) of this type of folder by the mail providers, similarly to "trash/deleted". In my case, only 2 spam folders from 9 accounts are currently grouped. It would be nice to have an option to manually tell TB which folder it is, like K9-Mail does.

My spam folders no longer appear grouped in the "grouped folders" view in TB 115.4.1. I guess this has to do with the different naming (or handling) of this type of folder by the mail providers, similarly to "trash/deleted". In my case, only 2 spam folders from 9 accounts are currently grouped. It would be nice to have an option to manually tell TB which folder it is, like K9-Mail does.
Attached screenshots

All Replies (5)

more options

Unified folders should show all the folders, whether they are named Spam, Junk, Bulk etc. Try resetting Unified folders and see if it helps.

https://support.mozilla.org/en-US/questions/1426387

more options

Thanks, sfhowes! It didn't work for me, but I found a very simple solution: right-click the unified Junk folder to edit it's properties, and then use the "select" button to choose the correct spam folders from each account.

more options

Do you mean that after resetting Unified, either manually or with the add-on, and restarting TB, Unified Folders was incomplete, until you manually selected the spam folders?

more options

Yes, I deleted my virtualFolders.dat and restarted Thunderbird. That did not solve the problem at first, but then I edited the Junk folder's properties.

more options

For future reference, besides the .dat file, you have to delete the Mail/smart mailboxes subfolder of the profile folder, with TB closed.