This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have lost my Thunderbird account passwords

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by david

Jo Wagener
Jo Wagener
more options

I have just bought a new computer and have downloaded Thunderbird for my emails. I have 3 email accounts. I have lost my passwords for these accounts. When I look on my old computer in Thunderbird I go to password manager and there are no saved passwords for me to get. It's like I have to set up thunderbird all over again. I transferred from the old thunderbird to the new one and nothing happened. I AM A NOVICE AT THIS. No accounts etc etc no passwords. I am desperate. Yes I used an external drive to put the thunderbird stuff on the new computer,

PLEASE HELP

I have just bought a new computer and have downloaded Thunderbird for my emails. I have 3 email accounts. I have lost my passwords for these accounts. When I look on my old computer in Thunderbird I go to password manager and there are no saved passwords for me to get. It's like I have to set up thunderbird all over again. I transferred from the old thunderbird to the new one and nothing happened. I AM A NOVICE AT THIS. No accounts etc etc no passwords. I am desperate. Yes I used an external drive to put the thunderbird stuff on the new computer, PLEASE HELP

All Replies (1)

david
david
  • Top 10 Contributor
more options

It may help to know how you copied thunderbird data to external drive, and it also may help to know if old computer is still available. Generally, if you copied the profile, the accounts will be there for you, but you mentioned the accounts themselves are missing. My hope is the old computer is still available. Please tell me more.