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The Firefox browser screen freezes when attempting to copy via right-click in PowerPoint web.

kaviya.nandagopal
kaviya.nandagopal
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--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as well with the Firefox version of 122.0 and 123.0 updates. --> As a workaround we were able to copy the contents using the keyboard shortcut but would like to get the support for the issue with right-click copy. --> This issue has been observed across our ARM environment.

Please let us know if there is any fix for this issue.

--> While using Right-click copy to copy a content in OWA PowerPoint is freezing the entire web screen. --> We are seeing this issue with Linux, MAC and Windows as well with the Firefox version of 122.0 and 123.0 updates. --> As a workaround we were able to copy the contents using the keyboard shortcut but would like to get the support for the issue with right-click copy. --> This issue has been observed across our ARM environment. Please let us know if there is any fix for this issue.

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Kaviya, I haven't used web-based PowerPoint for many years, so I'm not sure how it works at the moment. A couple follow-up questions:

(1) is the problem with the built-in right-click context menu (hold Shift while right-clicking to make sure you get this menu), or is the site presenting a custom/scripted right-click context menu?

(2) Do you notice the issue with particular content types, such as text, image, or PowerPoint object?

(3) Were you able to use the keyboard shortcut (Ctrl+C) because the first step is to select a particular element on the slide?

jonzn4SUSE
jonzn4SUSE
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I'm able to replicate the issue. see screenshot

jonzn4SUSE
jonzn4SUSE
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I just used a random template, highlighted text, right click to copy, but it then Firefox stopped responding. Even in Troubleshooting Mode with ETP off it still happens.

Modified by jonzn4SUSE

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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jonzn4SUSE said
I'm able to replicate the issue. see screenshot

Something in the page's script isn't running the way the developers expected. Could be browser incompatibility or something Firefox blocked.