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Constant Crashing Since Update Yesterday

  • 3 replies
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  • Last reply by cor-el

DitaD
DitaD
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Since yesterday, Firefox is crashing constantly. Any action taken on a page can cause it to crash. My cache and cookies have been cleared (every time I end a session), my computer has been restarted (now 20x). I have checked settings on MFF and all looks correct. I have used for years and never had this issue but have been using another browser since yesterday afternoon because this is disruptive to work. Anybody else having issues since the update 5/29/24?

Since yesterday, Firefox is crashing constantly. Any action taken on a page can cause it to crash. My cache and cookies have been cleared (every time I end a session), my computer has been restarted (now 20x). I have checked settings on MFF and all looks correct. I have used for years and never had this issue but have been using another browser since yesterday afternoon because this is disruptive to work. Anybody else having issues since the update 5/29/24?

All Replies (3)

Paul
Paul
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

DitaD
DitaD Question owner
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bp-8c2537a3-3a44-4c3b-a777-92aec0240529 5/29/24, 4:35 PM View bp-cb2be642-71d0-4240-b21f-673ac0240529 5/29/24, 3:48 PM View bp-703a2da1-0c23-4b73-983f-813540240529 5/29/24, 3:40 PM View bp-120edfa4-4aea-48a2-bc75-dc6c60240529 5/29/24, 10:56 AM View bp-4ad671f5-1d9d-4467-bca4-5ef4a0240529 5/29/24, 10:55 AM

cor-el
cor-el
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Are that tab crashes (Gah. Your tab just crashed)?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window