This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Receiving e-mails

  • 1 reply
  • 0 have this problem
  • 12 views
  • Last reply by david

more options

Greetings: This is the third time that I am contacting you about not being able to receive any e-mails. Thunderbird is the only one that I use and haven't been able to receive any new e-mails for the past week or so. You notified me that my account had been compromised or words to that effect, and that I needed to create a new password. I did this(with a bit of difficulty) and still have no new e-mails coming in to this account. I did try to SEND an e-mail out, and at first it stopped me for my NEW password. I gave it, and it then allowed the e-mail to go out just fine. I sent one or two more since then and they too seemed to have worked fine. For some unknown reason though, I STILL am NOT receiving any new e-mails. Can you please help me with this problem? NOTE: As I am STILL NOT able to receive any e-mails, would it be possible for you to send me any possible solution for this problem via my regular USPS mailing address? David Beard [removed address info from public support forum] Thanks much for any help you can supply.

Greetings: This is the third time that I am contacting you about not being able to receive any e-mails. Thunderbird is the only one that I use and haven't been able to receive any new e-mails for the past week or so. You notified me that my account had been compromised or words to that effect, and that I needed to create a new password. I did this(with a bit of difficulty) and still have no new e-mails coming in to this account. I did try to SEND an e-mail out, and at first it stopped me for my NEW password. I gave it, and it then allowed the e-mail to go out just fine. I sent one or two more since then and they too seemed to have worked fine. For some unknown reason though, I STILL am NOT receiving any new e-mails. Can you please help me with this problem? NOTE: As I am STILL NOT able to receive any e-mails, would it be possible for you to send me any possible solution for this problem via my regular USPS mailing address? David Beard [removed address info from public support forum] Thanks much for any help you can supply.

Modified by James

All Replies (1)

more options

Are you receiving error messages? If so, please share the complete message.