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cannot receive email

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  • Last reply by sfhowes

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Nyc.rr.com cannot send email I can receive email. Everything seems to be set correctly as you can see in the screenshot. Please help. This is a new pc that I am trying to setup. Thank You

Nyc.rr.com cannot send email I can receive email. Everything seems to be set correctly as you can see in the screenshot. Please help. This is a new pc that I am trying to setup. Thank You
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The port 587 is correct, but it might work better with the connection security set to STARTTLS, the standard for port 587. But some users have succeeded with SSL/TLS on 587, which only seems to be an option with Spectrum and no other provider.

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I tried this but it did not work. Any other suggestions would be appreciated. Thank you

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Post the error message or screenshot when sending fails. Does the new PC have another antivirus besides Windows Security?

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