This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

error message when loading "The connection to the server was reset while the page was loading" I have to hit "try again and then it connects.

  • 1 reply
  • 15 have this problem
  • 6 views
  • Last reply by cor-el

jkoviatt
jkoviatt
more options

I get the following message when trying to connect to firefox: "The connection to the server was reset while the page was loading." I have to click on "try again" and then it connects.

I get the following message when trying to connect to firefox: "The connection to the server was reset while the page was loading." I have to click on "try again" and then it connects.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check your security software (firewall)?

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls