This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Username Drop Down Menu Not Working

  • 3 replies
  • 15 have this problem
  • 16 views
  • Last reply by cor-el

Brandyc100
Brandyc100
more options

I'm having an issue with the drop down menu when I'm attempting to sign on or auto fill on certain websites. I have checked and indeed Firefox has saved usernames and passwords but it will not show up in the drop down box. When I double click on the box to sign in the drop box opens but everything is blank. If I manually type in the username then the password will auto fill. I have checked all my settings and I'm not in private browsing, I'm saving cookies and I'm not auto deleting anything when I sign off.

Any ideas on what could be the problem? I have attached a link to see a screen save of the issue.

Thank you in advance for all your assistance.

http://img148.imageshack.us/img148/5686/firefoxusername.png

I'm having an issue with the drop down menu when I'm attempting to sign on or auto fill on certain websites. I have checked and indeed Firefox has saved usernames and passwords but it will not show up in the drop down box. When I double click on the box to sign in the drop box opens but everything is blank. If I manually type in the username then the password will auto fill. I have checked all my settings and I'm not in private browsing, I'm saving cookies and I'm not auto deleting anything when I sign off. Any ideas on what could be the problem? I have attached a link to see a screen save of the issue. Thank you in advance for all your assistance. http://img148.imageshack.us/img148/5686/firefoxusername.png

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using the form fill feature of the Google Toolbar?

Brandyc100
Brandyc100 Question owner
more options

Yes, I was using the form fill feature on the google toolbar. I have been using it for awhile with no problems but I turned it off and now my drop down menu is working properly.

Thank you for replying!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome