Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

disc does not run in tray of modern

iboutcasted32
iboutcasted32
more options

I have a brand new premium Windoes 7 Home Edition Computer, model: Inspiron 560. I am tring to install my Total PC Software Suite DVD disc. When I went to my Start Menu, Click on Computer, Double-click on DVD/RW drive., and I should of got this, "Answer Yes to the User Account Control question. 

Well, instead of the above statement, a small box appeared, telling me to install the above DVD disc, and when I closed the tray, nothing happened. BY thw way any DVD disc I insatll same results. There is more action watching dush bunnies move across my floor. Why is this?
I have a brand new premium Windoes 7 Home Edition Computer, model: Inspiron 560. I am tring to install my Total PC Software Suite DVD disc. When I went to my Start Menu, Click on Computer, Double-click on DVD/RW drive., and I should of got this, "Answer Yes to the User Account Control question. Well, instead of the above statement, a small box appeared, telling me to install the above DVD disc, and when I closed the tray, nothing happened. BY thw way any DVD disc I insatll same results. There is more action watching dush bunnies move across my floor. Why is this?

All Replies (5)

Xircal
Xircal
more options

This doesn't sound like a Firefox issue to me. I think you'd be better off posting it on the Dell support forum instead: http://en.community.dell.com/

iboutcasted32
iboutcasted32 Question owner
more options

I just got off the phone with a Dell Tech, and he ran a few tests,and the optical drive needs to be replaced. I purchased this pc just last month from QVC, right off the assembky line. 04/17/2011, and in the short time I have my pc I could never download a DVD disc in the tray of the modern. I quess that the employees, who put my pc together did not bother to see if it was working properly. It must of been the last one on the belt before their shift ended. Now, I can not install my Total PC Software Suite DVD disc, with my 4 year McAfee Anti-Virus protection. the Dell tech will not be here to late next week, and now since my free 30 day McAfee expires tonight, I have to go to their website and purchase a McAfee Anti-Virus for probably a year......Don't they have an download of this for a month only? I sure do appreciate your knowledge and help. Thanks again.

the-edmeister
the-edmeister
  • Moderator
more options

You can install one of the Free (for personal use) Anti-Virus applications that are available.

Avira Personal Free - http://www.free-av.com/

iboutcasted32
iboutcasted32 Question owner
more options

Hey, the-edminster this free download anti-virus is this just as safe as McAfee ?

iboutcasted32
iboutcasted32 Question owner
more options

Sorry i mis-spelled you name...the- edmeister...should slap myself with my 44oz Louiville slugger...