Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Printing Incompatibility with HP Smart Print, without this program I can not use my printer with firefox... Is there another program I can use to make my HP Printer compatible with sites like Mapquest?

  • 2 replies
  • 9 have this problem
  • 7 views
  • Last reply by LeoLowe49

LeoLowe49
LeoLowe49
more options

I use HP J6480 All-in-One Printer that comes with a program called HP Smart Printer. I was on Mapquest and I have tried several times to print a map, using their printer tab on the site.

It used to work when I had Firefox browser 3.6. I have Upgraded to Firefox 4.0.1 and now the printer tabs do not respond. Is there another program I can use that is compatible with Firefox Browser 4.0.1 that will allow me to print like HP Smart Printer program does?

I use HP J6480 All-in-One Printer that comes with a program called HP Smart Printer. I was on Mapquest and I have tried several times to print a map, using their printer tab on the site. It used to work when I had Firefox browser 3.6. I have Upgraded to Firefox 4.0.1 and now the printer tabs do not respond. Is there another program I can use that is compatible with Firefox Browser 4.0.1 that will allow me to print like HP Smart Printer program does?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

HP Smart Web Printing hasn't been updated for newer versions of Firefox, but that shouldn't stop you printer from working in any version of Firefox. All that's gone is the floating toolbar that the SWP application provides, everything else should still work fine.

LeoLowe49
LeoLowe49 Question owner
more options

I thought this to be true, until I was on the Mapquest website and tried to use the print button. I used Mapquest with firefox 3.6 and had no problem with the buttons or any printing problems at all. 

Then I upgraded to the new Firefox 4.0.1 and now I can not print maps from Mapquest.  Is there another program that I can use to take the place of smart print, until there is an update that is compatible with Firefox 4.0.1?