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I set up an account today on my work computer and now firefox does not recognize my account name

watershed
watershed
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I set up a new account with Firefox today through my work computer. I used my email address: lauraplyler@gmail.com and the password. I even have a print out right in front of me of my Firefox Sync Key! But, when I try to sync the 2 computers it is saying it does not recognize my "account". I even tried to reset my password and got the same message.

I set up a new account with Firefox today through my work computer. I used my email address: lauraplyler@gmail.com and the password. I even have a print out right in front of me of my Firefox Sync Key! But, when I try to sync the 2 computers it is saying it does not recognize my "account". I even tried to reset my password and got the same message.

Modified by watershed

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Please edit your message to remove the password, this is a public forum.

watershed
watershed Question owner
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Thank you! I did not realize this was a public forum until after I posted my question. I am new to Firefox/Mozilla. Thanks.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Well, unfortunately I don't use Firefox Sync, so I haven't helped you very much. I hope someone more familiar with Sync joins in. Until then, you could browse the Firefox Sync support articles here: Firefox Sync Support Home Page | Firefox Help.