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Why does v5.0 not work with talktalk (tiscali) webmail, this is really causing me big problems?

  • 4 replies
  • 42 have this problem
  • 2 views
  • Last reply by garyxf

davidhawkes
davidhawkes
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When I try to log into my tiscali webmail service on www.talktalk.co.uk the box opens but then I get a message "you have undefined new mails in your inbox" and then the system just hangs until I log out. I can't access my mails !! The word "undefined" should be a number, e.g. you have 20 new mails and I should then see my inbox. I can still access mails via IE6 but it's so slow it's awful and I need to go back to Firefox. This happened as soon as I updated to v5.0 Firefox !!!!!

When I try to log into my tiscali webmail service on www.talktalk.co.uk the box opens but then I get a message "you have undefined new mails in your inbox" and then the system just hangs until I log out. I can't access my mails !! The word "undefined" should be a number, e.g. you have 20 new mails and I should then see my inbox. I can still access mails via IE6 but it's so slow it's awful and I need to go back to Firefox. This happened as soon as I updated to v5.0 Firefox !!!!!

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Apparently TalkTalk mail will work with Firefox 4 and Firefox 5 if you set the browser to lie to TalkTalk mail by saying that you are still using version 3.6.

You can find the instructions for that in a post on the TalkTalk forums: Firefox 4 & TalkTalk webmail - Forums.

Note: when you open about:config the first time, it will display a warning message that you should be careful with the changes you make. That's definitely good to bear in mind.

Does it work?

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Also, any reason you haven't installed IE7 or IE8? They do come in handy now and then.

davidhawkes
davidhawkes Question owner
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Thanks for the help, I really appreciate it but it didn't work for me ! I'm on Windows XP and I notice the fix string contains "NT 5.1"; would that cause it not to work?

Re your question about not upgrading to IE7 or 8; I'm out of my comfort zone already and I've had such trouble with updates over the years that I usually only do it when it's absolutely necessary.

With regards David

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Windows NT 5.1 is the correct "internal" indicator for Windows XP, so I don't think that is the problem. Since I don't use TalkTalk myself, I don't have any way to personally experiment with settings.

garyxf
garyxf
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It appears that there are a lot more tiscali/talk talk customers that have this problem but as usual talk/talk will take forever to fix it.