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July 18,2011 AOL toolbar update install. I cannot open Firefox to uninstall the update or the toolbar because everytime I open Firefox it freezes and jams up. I have to shut down my computer as it will not even respond to force quit command

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  • Last reply by naomisyken

naomisyken
naomisyken
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July 18,2011 AOL toolbar update install. I cannot open Firefox to uninstall the update or the toolbar because everytime I open Firefox it freezes and jams up. I have to shut down my computer as it will not even respond to force quit command. I cannot read my mail (aol) or access my bookmarks all for work.

July 18,2011 AOL toolbar update install. I cannot open Firefox to uninstall the update or the toolbar because everytime I open Firefox it freezes and jams up. I have to shut down my computer as it will not even respond to force quit command. I cannot read my mail (aol) or access my bookmarks all for work.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Try the Firefox SafeMode.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  1. You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  2. Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

You should be able to uninstall that AOL toolbar extension while running in the Firefox SafeMode.

naomisyken
naomisyken Question owner
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I opened Firefox by holding the shift key, I cannot get into the above menu to click on help or anything it will not stop spinning. Once I go off this page that I have opened in Safari and put the mouse on the Firefox window the spinning starts. Its still frozen. Cannot click on the apple to force quit cause it's spinning. Switching back over here to this page it's even spinning for awhile and then stops.