This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why won'tFirefox 3.6 update to the latest version 5.?

  • 1 reply
  • 16 have this problem
  • 6 views
  • Last reply by Xircal

vsolar35
vsolar35
more options

I have Firefox 3.6 and when I download the newest version 5.? it won't update. It acts like it is going to update but when I check the version in the help section it says that it is version 3.6. What can I do to fix it ti update?

I have Firefox 3.6 and when I download the newest version 5.? it won't update. It acts like it is going to update but when I check the version in the help section it says that it is version 3.6. What can I do to fix it ti update?

All Replies (1)

Xircal
Xircal
more options

Please do the following to ensure a clean installation.

  1. Go to Download Firefox 5.0.1 and download the installation file to your desktop.

  2. Then go to Add/Remove Programs, scroll down to "Mozilla Firefox" and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

  3. Then reboot and delete the folder called "Mozilla Firefox" at this location: C:\Program Files\Mozilla Firefox

  4. Finally run the installation file you downloaded to the desktop earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

As a precaution though, it's always advisable to have a backup copy of your Bookmarks. To make one, do the following:

  1. Click the orange Firefox button, go to Bookmarks, then Show All Bookmarks to open the Bookmarks Manager.

  2. Click the link to Import and Backup and then click Export HTML and save the file somewhere.

You can use the same Bookmarks Manager to import the file you saved by choosing "Import HTML" if necessary.