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I've downloaded ff 7.01, but it won't install after extraction. Just goes away.

  • 4 replies
  • 13 have this problem
  • 4 views
  • Last reply by annast

annast
annast
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Of course, I'm using windows 7 Home Premium, 64-bit, on HP dual processor laptop.

Of course, I'm using windows 7 Home Premium, 64-bit, on HP dual processor laptop.

All Replies (4)

Tim
Tim
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Where did you download from? Please go to http://www.mozilla.org/en-US/firefox/new/ and re-download the installer and post back with what happens.

If that doesn't work, the next step would be to see if your av software is interfering with the install

annast
annast Question owner
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Thank you for your reply. I was directed to mozilla by a window that came up as a reminder, and that's where I've downloaded it........twice now.

I'll try again.

Av software? Not sure what you are talking about?

Modified by annast

Tim
Tim
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Anti-virus software - sometimes av software will block applications from running.

annast
annast Question owner
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I've thought of that, though I'm not sure any new anti-virus program that doesn't predate my last FF update (7) just a few weeks ago?.

Well, I just looked at properties on the FF symbol on my desktop. It tells me that the last time it was modified was on September 28........two days ago. So...is it possible that it upgraded without having to do a restart, and the upgrade just went unnoticed???