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Firefox 9 beta, update window keeps coming up, click to update but it nevers connects to the server, the 'click here for more info' link is dead.

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  • Last reply by cor-el

jones.rodney
jones.rodney
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I go to About Firefox and click the check for updates button and the browser downloads the update, I restart Firefox and behind the browser window is another window that says it is strongly suggested I update Firefox. The is also a link to get more information about this update. The link doesn't respond, so I click 'Next' and get connecting to server and it never connects. I have let it run overnight and it doesn't connect. I get this window even after I update Firefox. How do I make this go away? Is this a legitimate update window or something trying to redirect to a malicious site?

In fact, the window has just popped up again as I have been typing this message.

I go to About Firefox and click the check for updates button and the browser downloads the update, I restart Firefox and behind the browser window is another window that says it is strongly suggested I update Firefox. The is also a link to get more information about this update. The link doesn't respond, so I click 'Next' and get connecting to server and it never connects. I have let it run overnight and it doesn't connect. I get this window even after I update Firefox. How do I make this go away? Is this a legitimate update window or something trying to redirect to a malicious site? In fact, the window has just popped up again as I have been typing this message.

Chosen solution

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible and delete the Firefox beta program folder to remove all leftover files.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible and delete the Firefox beta program folder to remove all leftover files.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.