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Firefox crashes

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I can't start firefox. I keep getting this window:

"We're Sorry Firefox had a problem and crashed. We'll try to restore your tabsand windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report... "

Everytime I press "Restart firfox I get the same window open up several times. I even tried restarting my computer but it still wouldn't work

I can't start firefox. I keep getting this window: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabsand windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report... " Everytime I press "Restart firfox I get the same window open up several times. I even tried restarting my computer but it still wouldn't work

All Replies (3)

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Chosen Solution

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I fixed the problem. Thanks for the site. If anyone else is having this problem I suggest you automatically go to mozilla firefox (using internet explorer) and download the latest edition, even if you already have it. I did that and Mozilla was up and running with all my info like my tab bar and bookmarks still saved.

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I fixed the problem by upgrading my graphic drivers (Nvidia Geforce GT 540M) after Firefox worked again without reinstall or anything.