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unable to open firefox :(

tammyhennig
tammyhennig
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my husband and i have been using firefox without any problem for a long time until yesterday morning it has stopped working. we reinstalled again and again but to no avail. i copied a part of the problem report and am hoping that someone will be able to help us figure this out.

i wanted to clear cookies and cache but i'm unable to access the toolbar at the top. the only thing i'm seeing when i open: a window with two tabs that says "connecting" and pinwheel spinning (Mac), that's it. i even went into firefox safe mode and still could not access the toolbar and even tried to get it to open in safe mode but no luck.

Date/Time: 2012-01-15 08:43:42 -0500 OS Version: 10.6.8 (Build 10K549) Architecture: x86_64 Report Version: 7

Command: Firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Version: 9.0.1 (9.0.1) Parent: launchd [98]

PID: 2184 Event: hang Duration: 4.99s (sampling started after 2 seconds) Steps: 9 (100ms sampling interval)

Pageins: 0 Pageouts: 0


Process: firefox [2184] Path: /Applications/Firefox.app/Contents/MacOS/firefox UID: 501

my husband and i have been using firefox without any problem for a long time until yesterday morning it has stopped working. we reinstalled again and again but to no avail. i copied a part of the problem report and am hoping that someone will be able to help us figure this out. i wanted to clear cookies and cache but i'm unable to access the toolbar at the top. the only thing i'm seeing when i open: a window with two tabs that says "connecting" and pinwheel spinning (Mac), that's it. i even went into firefox safe mode and still could not access the toolbar and even tried to get it to open in safe mode but no luck. Date/Time: 2012-01-15 08:43:42 -0500 OS Version: 10.6.8 (Build 10K549) Architecture: x86_64 Report Version: 7 Command: Firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Version: 9.0.1 (9.0.1) Parent: launchd [98] PID: 2184 Event: hang Duration: 4.99s (sampling started after 2 seconds) Steps: 9 (100ms sampling interval) Pageins: 0 Pageouts: 0 Process: firefox [2184] Path: /Applications/Firefox.app/Contents/MacOS/firefox UID: 501

Chosen solution

took it to the apple store where the genius removed firefox from three locations on mac and he reinstalled firefox. it works fine now.

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All Replies (6)

Hasan
Hasan
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-> Clear Cookies & Cache

-> Clear the Network Cache

Check and tell if its working.

tammyhennig
tammyhennig Question owner
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Thanks but I cannot access to the toolbar at the top at all. It wouldn't let me select anything from it. The pinwheel keeps on spinning. The only thing I can do is right click and select 'force quit'.

Hasan
Hasan
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Check and tell if its working.

tammyhennig
tammyhennig Question owner
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sorry i got confused with the terms...it's the menu bar that i cannot access, not the toolbar.

i did find this:

https://support.mozilla.org/en-US/kb/Firefox%20hangs

and did a couple of things but nothing had worked. i could not do 'Firefox consumes a lot of CPU resources' because safe mode does not work at all.

i'm starting to think that maybe i should take my mac mini to the apple store and have someone check it out. safari works just fine and other programs too...its just firefox. so thanks for your help!! :)

Hasan
Hasan
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Check whether you are using Firefox in Safe Mode

  • click Firefox button and Unselect Full Screen
  • To Toggle Full Screen On/Off press F11 or Fn + F11 or command+Shift+F

Check and tell if its working.

tammyhennig
tammyhennig Question owner
more options

Chosen Solution

took it to the apple store where the genius removed firefox from three locations on mac and he reinstalled firefox. it works fine now.