This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mac OSX (10.6.8) parental controls are blocking Firefox as of 9/1/12

  • 2 replies
  • 7 have this problem
  • 2 views
  • Last reply by ideato

KathrinL
KathrinL
more options

All of a sudden, starting 9/1/12, the Mac parental controls will not allow Firefox to open. Firefox works just fine on the administrative account but not on the account subject to parental controls.

We had not restricted Firefox on that account. But when I tried to open Firefox, the box popped up telling me I didn't have access. I clicked "Always allow" and entered password, but Firefox didn't appear. I tried again, failed again, then went into the Parental Control panels in Mac system preferences. The box to allow Firefox had been mysteriously unchecked. I went thru all the steps -- checked the box, closed out, exited account, restarted. And again the box was unchecked.

I updated my Firefox plugins -- no change. I didn't update Mac OS. Could Firefox have made a change that triggered this?

All of a sudden, starting 9/1/12, the Mac parental controls will not allow Firefox to open. Firefox works just fine on the administrative account but not on the account subject to parental controls. We had not restricted Firefox on that account. But when I tried to open Firefox, the box popped up telling me I didn't have access. I clicked "Always allow" and entered password, but Firefox didn't appear. I tried again, failed again, then went into the Parental Control panels in Mac system preferences. The box to allow Firefox had been mysteriously unchecked. I went thru all the steps -- checked the box, closed out, exited account, restarted. And again the box was unchecked. I updated my Firefox plugins -- no change. I didn't update Mac OS. Could Firefox have made a change that triggered this?

All Replies (2)

Mike Won
Mike Won
more options

Check the PLUGIN UPDATES! Shockwave and Java were outdated and needed re-installation on mine! Took a couple of efforts with restarts but it is obvious that it solved my problems! Firefox Mozilla Toolbar 'Help' > 'Firefox Help' > lower right side of page displays link to Plugin Update review....

ideato
ideato
more options

Hi KathrinL,

you will need to log on as an administrator or provide an administrator password to set up and manage an account that uses Parental Controls. Try it and check if the mac preferences in parental Control panels saved.


thank you