Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by shun15677

more options

after install babylon, I can not open firefox. click icon and open crash reporter.

after install babylon, I can not open firefox. click icon and open crash reporter.

All Replies (2)

more options

Is there a reason you installed Babylon? It is a known malicious add-on that causes multiple issues with Firefox, including that crash. Your best bet is to remove it immediately.

more options

it is no reason installed Babylon. And I already uninstalled Babylon and Babylon toolbar. But can not open firefox...