This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Saved Passwords not coming when I use Firefox Sync on another machine

  • 5 replies
  • 5 have this problem
  • 1 view
  • Last reply by rsv5prasad

rsv5prasad
rsv5prasad
more options

Dear Sir (or) Madam,

I have Firefox Sync account on my desktop. I want to move my books marks along with user name and saved passwords for the sites. When I do Synch at my laptop all books marks came but Saved passwords and usernames for the sites (that are in bookmarks) did not synch?

What should I do?

Please email me personal information deleted by a moderator as early as possible.

Many Thanks!

From rsvPrasad

Dear Sir (or) Madam, I have Firefox Sync account on my desktop. I want to move my books marks along with user name and saved passwords for the sites. When I do Synch at my laptop all books marks came but Saved passwords and usernames for the sites (that are in bookmarks) did not synch? What should I do? Please email me ''personal information deleted by a moderator'' as early as possible. Many Thanks! From rsvPrasad

Modified by the-edmeister

All Replies (5)

Matt_G
Matt_G
more options

Hi rsvPrasad,

In your Firefox Sync preferences, do you have Firefox set to sync passwords (or everything)? That's the first thing I'd check. You might also want to take a look at Firefox Sync troubleshooting and tips.

Let me know if that helps!

sohagiu
sohagiu
more options

Thanks Matt_G . got it.

[link removed by Moderator]

Modified by cor-el

rsv5prasad
rsv5prasad Question owner
more options

Hi Matt,

I opted "Passwords" to be synched at my desktop for my Synch account not why they are not synching at my laptop. Any help is much appreciated.

Thanks!

the-edmeister
the-edmeister
  • Moderator
more options

You need to have that preference for syncing passwords set on both the desktop and the laptop.

rsv5prasad
rsv5prasad Question owner
more options

Hi,

Thanks for the reply. I checked "Passwords" is checked on both my desktop and laptop. But Passwords are not synched at my laptop. for my Gmail account I changed password at my desktop and clcik on "Synch Options" and clcik on Done (please note that the "Passwords" is already checked so it should be synched). I opened my firefox at my laptop and clcik on Tools--> Synchnow. and try to login to gmail the password of gmail account which I changes is not synched?

Please help me.

I did not understand what is use of Synch appilcation then?, may be I am missing something?

Please let me know.