This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I open my youtube account? I can do so in Chrome.

more options

Why can't I sign into my youtube account? I can do so in Chrome.

I have Windows 7 and the latest Firefox version. I used to be able to do so.

Why can't I sign into my youtube account? I can do so in Chrome. I have Windows 7 and the latest Firefox version. I used to be able to do so.

Chosen solution

Do you get any error message or are you simply send back to the log in page?

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Read this answer in context 👍 1

All Replies (6)

more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

Note: Assuming you sign in through accounts.google.com, the following refers to google.com.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

more options

Thanks but no go. Didn't work. :-(

more options

Getting late - gotta go to sleep. Will check in tomorrow night.

more options

Chosen Solution

Do you get any error message or are you simply send back to the log in page?

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

more options

It went back to the log in page or said "Ooops. Something is wrong."

BINGO! You got it cor-el! You da man! (Unless you're female! ;-)

more options

Oh yeah - it was the .../kb/deleting+cookies that worked.