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cannot install firefox

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by ideato

mwfurrer
mwfurrer
more options

Was running Firefox and got an update message. after update finished, got continuous crash report which will not allow a restart.

Uninstalled Firefox to try a reinstall and cannot get it to work.

Please advise.

Was running Firefox and got an update message. after update finished, got continuous crash report which will not allow a restart. Uninstalled Firefox to try a reinstall and cannot get it to work. Please advise.

All Replies (1)

ideato
ideato
more options

Hello mwfurrer, can you open firefox and paste the crash Report ID ? , if yes see how to do that : Get help fixing this crash

if you can not open firefox, even in safe mode (holding down the shift key while starting Firefox) then see:

Troubleshoot Firefox issues caused by malware

and also check with :

http://www.microsoft.com/security/scanner/en-us/default.aspx

http://www.kaspersky.com/security-scan


thank you