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Can't click anything in firefox after closing "printer error" dialogue box.

aconitedoll
aconitedoll
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I'm trying to print an important document off the internet in Firefox. I can't try to restart Firefox without losing access to this document but after closing a "printer error" dialogue box I am unable to click anything in Firefox. I can't use "ctrl+p" to print or any of the other keyboard shortcuts. Right-clicking is also not working.

Running task manager doesn't show any tasks other than the one Firefox window and that shows up as "running" so I don't think it's a case of the dialogue box still being open.

I CAN right-click on Firefox on the status bar to open a new window (which works perfectly fine) or to open a new tab in the malfunctioning window (which is frozen as well).

I'm trying to print an important document off the internet in Firefox. I can't try to restart Firefox without losing access to this document but after closing a "printer error" dialogue box I am unable to click anything in Firefox. I can't use "ctrl+p" to print or any of the other keyboard shortcuts. Right-clicking is also not working. Running task manager doesn't show any tasks other than the one Firefox window and that shows up as "running" so I don't think it's a case of the dialogue box still being open. I CAN right-click on Firefox on the status bar to open a new window (which works perfectly fine) or to open a new tab in the malfunctioning window (which is frozen as well).

All Replies (1)

iamjayakumars
iamjayakumars
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Goto Firefox Menu - File > Exit

Try in safe mode

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.