We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Foxfire 19 will not update.

  • 1 reply
  • 3 have this problem
  • 122 views
  • Last reply by user633449

more options

Firefox keeps offering to update Firefox to version 19. When I do, and I restart, Norton says the updater is safe, but Firefox will not load. So I delete the updater files and then Firefox 18 comes up. Either tell me how to fix this or stop offering Firefox 19. Is JAVA a part of this problem?

Firefox keeps offering to update Firefox to version 19. When I do, and I restart, Norton says the updater is safe, but Firefox will not load. So I delete the updater files and then Firefox 18 comes up. Either tell me how to fix this or stop offering Firefox 19. Is JAVA a part of this problem?

All Replies (1)

more options

Please go to www.getfirefox.com, and download and install Firefox 19.