Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Saving images does not work.

  • 8 replies
  • 6 have this problem
  • 22 views
  • Last reply by Bruce0375

more options

Whenever I save an image, nothing happens. I check the downloads folder as well as the file system on my phone, and the saved image is nowhere to be found. Where did it go?

Edit: My phone is a Droid RAZR M running Android Jelly Bean.

Whenever I save an image, nothing happens. I check the downloads folder as well as the file system on my phone, and the saved image is nowhere to be found. Where did it go? Edit: My phone is a Droid RAZR M running Android Jelly Bean.

Modified by Rampancy

All Replies (8)

more options

They are difficult to find on the system. One way you should be able to locate them is as follows (on Gingerbread, so your menus may vary):

(Firefox) menu > More > Downloads

Tap to view in Gallery

(Gallery) menu > Details

This shows the file path.

Does that work for you?

more options

Usually, Firefox defaults to the folder "download" .. not the normal download(s) folder that everything else saves to. On my Htc Rezound, it goes into \mnt\sdcard\download . That is not the normal sdcard. It's part of the system and is not removeable. it's probably different for your phone. I use "File Manager" to go through my files.. Try that to find your photos. It's a free market app and probably the best file managment app out.

more options

It is not in Firefox's downloads or in the gallery.

more options

Also, checking through all the files using the file manager yielded no results. I've got no "sdcard" folder to check through and none of the other folders contain the saved images either.

Pretty stumped on this one. Could it be a bug that's causing it to just not save anywhere?

more options

If the file does not show in Firefox's Downloads list, then it sounds as though Firefox isn't saving the file anywhere. Not sure why that would happen.

more options

Hmm, might be a problem with Jellybean and the Razr Maxx. Is your Jellybean an OTA update or did you root your phone?

more options

It's the Razr M, not the Maxx. I just purchased it last month and it had Jelly Bean already loaded.

more options

Oh, sorry. Hmm..perhaps you should file a bug report at Bugzilla. . http://www.bugzilla.org/ it don't sound like it's even saving it. Have you tried Firefox Beta?