Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When new page is opened it is completely blank and there are no search bars to type in web address

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

caralyne
caralyne
more options

I just upgraded Mozilla on my Windows HP Computer. The only time I can search the web is when I immediately open Mozilla and the GOOGLE home page is set. Otherwise, when I open a new tab there is no bar to type in the web address that I would like to go to.

I just upgraded Mozilla on my Windows HP Computer. The only time I can search the web is when I immediately open Mozilla and the GOOGLE home page is set. Otherwise, when I open a new tab there is no bar to type in the web address that I would like to go to.

All Replies (2)

TheOldFox
TheOldFox
more options

You may be in Full Screen Mode. Tap the F11 key once to see if your toolbars reappear. The F11 key will toggle Full Screen Mode on and off with each tap.

Be sure that the Navigation Toolbar is checked so that it will be displayed (your Location/URL and Search bars are on the Navigation Toolbar by default, unless you moved/removed them).

The top of your window may be off screen.

Modified by TheOldFox

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.