Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

change sync key

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by trypes

trypes
trypes
more options

I have changed my Firefox 26-digit sync recovery key on my laptop. Now I want to update my recovery key or pair as a new device my android nexus 4 that has Firefox and is synced with my old recovery key. How do I do that? Thanks.

I have changed my Firefox 26-digit sync recovery key on my laptop. Now I want to update my recovery key or pair as a new device my android nexus 4 that has Firefox and is synced with my old recovery key. How do I do that? Thanks.

Chosen solution

hello i think you can just go into your android device's settings menu and remove the currently setup sync-account under Accounts & Sync. afterwards just pair the device again to the currently set up sync account as described here: https://support.mozilla.org/en-US/kb/use-sync-share-bookmarks-and-more-with-firefox-mobile#w_part-2-get-the-easy-setup-code-on-your-mobile

Read this answer in context 👍 0

All Replies (5)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

have you gone through How do I set up Firefox Sync?

trypes
trypes Question owner
more options

I don't want to set up Firefox Sync. I saw the article and it doesn't say how to disconnect a device from Sync so I can go through the set up process again.

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

Reset Lost or Forgotten Password or delete sync account:

https://services.mozilla.com/ Firefox Sync » Home

https://account.services.mozilla.com/

Modified by Amit Kumar Thakur

philipp
philipp
  • Moderator
more options

Chosen Solution

hello i think you can just go into your android device's settings menu and remove the currently setup sync-account under Accounts & Sync. afterwards just pair the device again to the currently set up sync account as described here: https://support.mozilla.org/en-US/kb/use-sync-share-bookmarks-and-more-with-firefox-mobile#w_part-2-get-the-easy-setup-code-on-your-mobile

trypes
trypes Question owner
more options

That is exactly what I want to do.

I guess the issue was with android but in the end I managed to find the remove button of my sync-account and add it again. Thanks!