This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps crashing

  • 7 replies
  • 1 has this problem
  • 19 views
  • Last reply by xDanneee

more options

I recently bought a custom built computer and firefox and chrome keeps crashing. I have disabled all extensions and created a new profile but firefox still keeps crashing. (I never had firefox crash on my old laptop).

The latest crash ID is: 2af3b991-a50a-46bc-8546-498de2130726 (No extensions and new profile).

I recently bought a custom built computer and firefox and chrome keeps crashing. I have disabled all extensions and created a new profile but firefox still keeps crashing. (I never had firefox crash on my old laptop). The latest crash ID is: 2af3b991-a50a-46bc-8546-498de2130726 (No extensions and new profile).

Chosen solution

If its happening to multiple programs you should start questioning the hardware in your computer (or their drivers) or if it still happens in safe mode

Read this answer in context 👍 0

All Replies (7)

more options

bp-2af3b991-a50a-46bc-8546-498de2130726

you need to put a bp- prefix on your crash reports for it to be valid.

How about disabling hwa.

can you reproduce with the latest nightly.

Modified by kobe

more options

I forgot to mention, I have disabled hardware acceleration.

more options
more options

Crashed in Nightly. bp-25df1080-9aac-421f-b002-c2b792130726

Will try Safe Mode tomorrow.

more options

Chosen Solution

If its happening to multiple programs you should start questioning the hardware in your computer (or their drivers) or if it still happens in safe mode

more options

If it happens in Safe Mode I will do a memtest on my RAM.

more options

I didn't try safe mode but I did a test on my RAM for 7 hours and it brought up 700~ errors.