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Can't uninstall firefox with uninstall or helper.exe. Neither Firefox, Uninstall or helper.exe open

  • 7 replies
  • 20 have this problem
  • 5 views
  • Last reply by cpiazza

cpiazza
cpiazza
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I cannot open Firefox. Last time I used my computer, it was working. Nothing happens when I try to open it. Nothing happens when I click 'Uninstall' for add/remove programs. Nothing happens when I open helper.exe. I tried a system restore but to no avail. Installed troubleshooter-1.1a-fix.xpi. Saved it file but when I open the file, it continues to take me to the dialogue box to save the troubleshooter file.

I cannot open Firefox. Last time I used my computer, it was working. Nothing happens when I try to open it. Nothing happens when I click 'Uninstall' for add/remove programs. Nothing happens when I open helper.exe. I tried a system restore but to no avail. Installed troubleshooter-1.1a-fix.xpi. Saved it file but when I open the file, it continues to take me to the dialogue box to save the troubleshooter file.

All Replies (7)

kobe
kobe
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Does installing Firefox, then uninstalling work.

Is there a reason you are uninstalling firefox?

cpiazza
cpiazza Question owner
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Firefox won't open when I click on it so I thought possibly uninstalling and then reinstalling it might resolve this. As stated in my question, I am unable to uninstall it using the control panel or the helper.exe

alan_r
alan_r
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Try opening Firefox in Safe Mode by holding down the Shift key and double clicking on the Fx icon.

cpiazza
cpiazza Question owner
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What Fx icon? And, do you mean to try to open firefox in safe mode or to try to uninstall in safe mode?

kobe
kobe
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Have you installed over the existing Installation like i stated before? That will place the uninstaller back there.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

cpiazza
cpiazza Question owner
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I can safely install over the installed firefox? Will that leave duplicate files will it overwrite the previous ones?