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Netflix Shows Only Blank Screen

  • 5 replies
  • 28 have this problem
  • 109 views
  • Last reply by jimmitoray

jabailo
jabailo
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This problem started two weeks ago.

System:

Windows XP Latest Firefox browser

When I select a Netflix movie, it comes up as a blank screen.

Previously I had been using Firefox and Netflix for years without any problems.

I have uninstalled an reinstalled both Silverlight and Firefox several times and cannot get it to work.

The only browser I can use for Netflix right now on my XP system is IE.

This problem started two weeks ago. System: Windows XP Latest Firefox browser When I select a Netflix movie, it comes up as a blank screen. Previously I had been using Firefox and Netflix for years without any problems. I have uninstalled an reinstalled both Silverlight and Firefox several times and cannot get it to work. The only browser I can use for Netflix right now on my XP system is IE.

Chosen solution

I checked PlugIns and yes Silverlight is set to "Always Activate"

I completely cleared the Cache and all cookies.

Did not fix.

However, I did some more checking and I noticed there was a program in my Add/Remove Programs called "Netflix Movie VIewer". I removed it and then Firefox started working with Netflix !

http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx

Read this answer in context 👍 2

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Can you confirm that Silverlight is set to "Always Activate" on the Add-ons page?

You can open that using either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Plugins. Then scroll down and find Silverlight.

Assuming that checks out, then more generally...

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

jabailo
jabailo Question owner
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Chosen Solution

I checked PlugIns and yes Silverlight is set to "Always Activate"

I completely cleared the Cache and all cookies.

Did not fix.

However, I did some more checking and I noticed there was a program in my Add/Remove Programs called "Netflix Movie VIewer". I removed it and then Firefox started working with Netflix !

http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx

gmcmahon
gmcmahon
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Solution no longer works. The "movie viewer" with that name or anything like it doesn't exist . Netflix tech support doesn't help. It's interesting that MS IE works just fine with MS Silverlight and Netflix..

gmcmahon
gmcmahon
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What does work is the ShouldIRemoveit program. http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx

I installed and ran it and removed the top recent orange rated new programs. Netflix works fine afterwards. http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx Thanks Jabailo

jimmitoray
jimmitoray
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I got a black screen everytime I wanted to watch netflix.

This was my problem all along:

scorpion saver adware by adpeak

I soon as I uninstalled this malware, netflix was open, no more black screen :)

Should I remove it program helped me to uninstall it

http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx