Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to copy & paste text in Godaddy email

  • 2 replies
  • 9 have this problem
  • 4 views
  • Last reply by makeupenvy

more options

I've don't use Safari, but wasn't able to recreate the issue just now. But in Firefox, my primary browser, this has become a major issue over the last few months with using Godaddy webmail. It wasn't as noticeable an issue at first, but now it's with every email. I've also deleted all cookies and cache files in my history.

I frequently use templates to compose new emails to clients. If I try to copy text from a template to paste into an email, none or only part of the text will actually paste. If I try to paste the text again, the same thing happens.

Sometimes, if I try to paste text, a big white space will appear with only part of the text. Other times the text will copy in a completely random spot in the email, such as the very top or bottom.

I've found that there are sometimes dead zones in the Compose Email window, and if I can space far enough away from that a bad spot, it'll then allow ALL the text I've copied to be pasted correctly. I will then try and delete all the extra space. Sometimes this works, other times it will then also delete the pasted text. This then seems to be some kind of formatting issue, but the Goddady Browser Tool says that there aren't any compatibility issues with the Firefox.

This process is now doubling and tripling the time it takes to compose emails that I already have templates created for. Please help!!

I've don't use Safari, but wasn't able to recreate the issue just now. But in Firefox, my primary browser, this has become a major issue over the last few months with using Godaddy webmail. It wasn't as noticeable an issue at first, but now it's with every email. I've also deleted all cookies and cache files in my history. I frequently use templates to compose new emails to clients. If I try to copy text from a template to paste into an email, none or only part of the text will actually paste. If I try to paste the text again, the same thing happens. Sometimes, if I try to paste text, a big white space will appear with only part of the text. Other times the text will copy in a completely random spot in the email, such as the very top or bottom. I've found that there are sometimes dead zones in the Compose Email window, and if I can space far enough away from that a bad spot, it'll then allow ALL the text I've copied to be pasted correctly. I will then try and delete all the extra space. Sometimes this works, other times it will then also delete the pasted text. This then seems to be some kind of formatting issue, but the Goddady Browser Tool says that there aren't any compatibility issues with the Firefox. This process is now doubling and tripling the time it takes to compose emails that I already have templates created for. Please help!!

All Replies (2)

more options

Did you try to see if you were able to paste using either method, right-clicking or using Command-V?

more options

I've tried that also (that's mainly how I cut and paste), and it still happens. When I called godaddy and explained that it looked like a formatting issue, the rep said he'd never heard of this being an issue on their end.

I then read online that others had similar issues using godaddy webmail with firefox.

I've switched to safari for now, but I'd love to still be able to email from firefox.