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I'm trying to uninstall firefox and reinstall it as it keeps freezing, but it wont close and so I cant reinstall it. How can I fix this?

ThompsonCycleFreak
ThompsonCycleFreak
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For the last fortnight or so, firefox kept freezing, but it would always fix itself within a minute or so. I did a computer scan and everything was clean and I reduced the number of tabs I had open to try and speed things up, but even when I had only one tab open, it would freeze. Today, it froze and hasnt fixed itself even after 5 hours, and after ive restarted my laptop. A message keeps popping up about 'a script has stopped working' and whatever I press makes no change (stop script, or continue). Im trying to uninstall and reinstall firefox, but I can't uninstall it until the programme is closed. But I cant close it as it is completely frozen. How can I fix this?

Thanks in advcance.

For the last fortnight or so, firefox kept freezing, but it would always fix itself within a minute or so. I did a computer scan and everything was clean and I reduced the number of tabs I had open to try and speed things up, but even when I had only one tab open, it would freeze. Today, it froze and hasnt fixed itself even after 5 hours, and after ive restarted my laptop. A message keeps popping up about 'a script has stopped working' and whatever I press makes no change (stop script, or continue). Im trying to uninstall and reinstall firefox, but I can't uninstall it until the programme is closed. But I cant close it as it is completely frozen. How can I fix this? Thanks in advcance.

Chosen solution

Usually uninstalling and reinstalling only helps if the program files are damaged. When the issue if an add-on or setting, then you wouldn't expect to see any change. (I am assuming that you do not remove all your personal data, as that would blow away your bookmarks.)

If this started after you installed Firefox 27, do you want to test whether Firefox 26 still works smoothly? This article has a link to download the installer from Firefox 26 (you need to visit using Firefox 27 to get the link): Install an older version of Firefox.

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All Replies (2)

Diego Victor
Diego Victor
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Hello,

You can see how to close Firefox here:

Also:

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Chosen Solution

Usually uninstalling and reinstalling only helps if the program files are damaged. When the issue if an add-on or setting, then you wouldn't expect to see any change. (I am assuming that you do not remove all your personal data, as that would blow away your bookmarks.)

If this started after you installed Firefox 27, do you want to test whether Firefox 26 still works smoothly? This article has a link to download the installer from Firefox 26 (you need to visit using Firefox 27 to get the link): Install an older version of Firefox.