I think i may be able to help. What bit computer do you have? (32 or 64)

Also try Refreshing Firefox

1. Paste about:support in your url bar and click enter.
2. Click Refresh Firefox in the right corner

I have Win7 64 bit. I just refreshed as you suggested (not my first time to refresh, although I haven't done it in a couple weeks). We'll see how things go. Thanks for your help.

connierose0218 said

I have Win7 64 bit. I just refreshed as you suggested (not my first time to refresh, although I haven't done it in a couple weeks). We'll see how things go. Thanks for your help.

Usually i only refresh about once a year. Try seeing if a program on your computer is adding a strange add-on.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies
  Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

• Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
• Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.