I can send e-mail but cannot recieve e-mail
I have tried logging into my cpanel (host gator) & using webmail. I had about 50 e-mails with "cron" but nothing I have sent as a test has come through. From Thunderbird I can send messages but not receive them.
Tried removing passwords & re-entering them in Thunderbird but no joy.
Thanks in advance for any help!
Seçilen çözüm
check this: If Windows OS Tools > Account Settings > Server Settings for the mail account
If Linux OS there is a menu difference. Edit > Account Settings > Server Settings for the mail account or right click on mail account name in folder Pane and select : Settings then select: 'Server Settings' for the mail account
Confirm you have the following selected: Select: 'check for new messages on startup' select: 'check for new messages every eg:10 minutes' Select: 'Automatically download messages' click on OK
Please post this info:
In thunderbird
Help > Troubleshooting Information
click on 'copy text to clipboard' button
In this question, right click in a 'Post a Reply' box and select : Paste You can edit/remove all info on fonts and printers, but nothing else.
Then tell me: when you click on 'Get Messages' what happens? What do you see in the bottom status bar..connecting, connected etc? Do you get an error message, if yes, what does it say ...word for word?
RE: logging into my cpanel (host gator) & using webmail. I had about 50 e-mails with "cron" but nothing I have sent as a test has come through.
Are you saying that test emails you sent via Thunderbird to your email address are not appearing in the webmail account? If yes, then tell me how you know you are able to send emails using Thunderbird.
re: cron What OS are you using ...Linux? I presume cron is a task scheduling program you use. when did you start using cron ?
Did the problem start after a thunderbird update?
Bu yanıtı konu içinde okuyun 👍 0Tüm Yanıtlar (9)
I could send and receive e-mails fine up until 25/08/2015 this is the date of my last received e-mail
Seçilen çözüm
check this: If Windows OS Tools > Account Settings > Server Settings for the mail account
If Linux OS there is a menu difference. Edit > Account Settings > Server Settings for the mail account or right click on mail account name in folder Pane and select : Settings then select: 'Server Settings' for the mail account
Confirm you have the following selected: Select: 'check for new messages on startup' select: 'check for new messages every eg:10 minutes' Select: 'Automatically download messages' click on OK
Please post this info:
In thunderbird
Help > Troubleshooting Information
click on 'copy text to clipboard' button
In this question, right click in a 'Post a Reply' box and select : Paste You can edit/remove all info on fonts and printers, but nothing else.
Then tell me: when you click on 'Get Messages' what happens? What do you see in the bottom status bar..connecting, connected etc? Do you get an error message, if yes, what does it say ...word for word?
RE: logging into my cpanel (host gator) & using webmail. I had about 50 e-mails with "cron" but nothing I have sent as a test has come through.
Are you saying that test emails you sent via Thunderbird to your email address are not appearing in the webmail account? If yes, then tell me how you know you are able to send emails using Thunderbird.
re: cron What OS are you using ...Linux? I presume cron is a task scheduling program you use. when did you start using cron ?
Did the problem start after a thunderbird update?
Application Basics
darmd tarafından
Thanks for the reply.
Hope the above message was what you were looking for.
All the "check for new messages on startup" ect are fine.
When I click "get Mail" it just says (my email) connecting to "hostgatorserver" like it used to when it worked, or does nothing. Checking messages within a short time period it may be? i.e clicking get messages 10 seconds between.
- Just tried again & said it timed out. First time this has happened.
So I can send email via thunderbird to my personal Hotmail acc. (find the email in my hotmail inbox) I tried replying to this test email but no success.
In my webmail (hostgator) there is no evidence of any messages sent or received
I'm afraid the "cron" thing is beyond me. Don't have a clue what it is. perhaps something to do with my website. On a windows machine
Thank You!
It is a concern that no new emails are being received in the hostgator webmail account.
Test: Please send an email from your hotmail account to your hostgator account and then wait. Do you get a mailor daemon message - a bounce back message from the server to your hotmail account saying the email cannot be delivered ? If yes, what does it say ?
Toad-Hall tarafından
I have now found the problem, It's a hosting issue.
Thanks so much for all your help. Very much appreciated.
how did you fix it?
Application Basics
Name: Thunderbird Version: 38.5.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151221142744 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) peace.myhostdns.com:993, SSL, passwordCleartext OUTGOING: peace.myhostdns.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Disable DragAndDrop (Thunderbird), 2.1.0, true, disable_dnd_tb@pqrs.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 0 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.5.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Times New Roman font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x0fc1 gfx.driver-init.driverVersion: 10.18.13.5582 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: d42d7e82-4531-4559-b924-9ce38e00e96 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1451244552 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true privacy.donottrackheader.enabled: true security.disable_button.openCertManager: false
Graphics
Adapter Description: NVIDIA GeForce GT 640 Vendor ID: 0x10de Device ID: 0x0fc1 Adapter RAM: 2048 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Driver Version: 10.18.13.5582 Driver Date: 8-25-2015 Direct2D Enabled: false DirectWrite Enabled: false (10.0.10240.16430) ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.10 4.10.10
NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS Util 3.19.2.1 3.19.2.1
NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
joshuawilsonorg I presume the owner of joshuawilson.org ? The incoming and outgoing server names do not look correct. You need to ask the people who are hosting your website what the IMAP and SMTP server names should be. Usually this info is shown somewhere in the hosting package/webmail information.