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Firefox crashes and does not open even in safe mode, even after clean install

  • 5 yanıt
  • 2 kişi bu sorunu yaşıyor
  • 14 gösterim
  • Son yanıtı yazan: ChawkiChahed

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Hi,

My Firefox crashes and does not open, after after clean install, even after restore option (removal of all profiles...). It happened after a Windows update operated in my firm.

Maybe should I try to install a previous version of Firefox?

Thanks Chawki

Hi, My Firefox crashes and does not open, after after clean install, even after restore option (removal of all profiles...). It happened after a Windows update operated in my firm. Maybe should I try to install a previous version of Firefox? Thanks Chawki

Tüm Yanıtlar (5)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Hi all,

My submitted report crashes are attached in the screenshot.

Thanks

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Hi,thanks:

bp-90e8dfa3-252c-4385-a042-29e812151125 bp-96ed14c0-73f4-40bd-aef7-865fc2151125 bp-d5b12254-724c-4e0a-8199-85d642151125 bp-26840d68-d2ef-4dc6-b8e3-b76b22151125 bp-3fc6f1b7-871a-4db5-8bff-590092151125 bp-d6aaa128-c846-443b-81ba-6a29c2151125

Thanks

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ok thanks for providing those crash ids - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

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A million thanks, Phillips. I will see with my IT people.

Best,