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Daha Fazlasını Öğren

Firefox crashes

  • 4 yanıt
  • 1 kişi bu sorunu yaşıyor
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  • Son yanıtı yazan: cor-el

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I just updated the browser to version 43 and restarted. The crash also occurs when I start Firefox in safe mode.

bp-1b73a962-5d02-4e9a-be9c-a449d2151215

I can't add the troubleshooting information because I can't get Firefox to even launch.

I just updated the browser to version 43 and restarted. The crash also occurs when I start Firefox in safe mode. bp-1b73a962-5d02-4e9a-be9c-a449d2151215 I can't add the troubleshooting information because I can't get Firefox to even launch.

Seçilen çözüm

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.

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Tüm Yanıtlar (4)

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hi, which security program do you have running on your pc?

please run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner... Troubleshoot Firefox issues caused by malware

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If there's no rational explanation for the problem, it could be that the program files became corrupted in the update. To rule out that kind of issue, I suggest:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 43.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder as follows:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Does a cleanly reinstalled Firefox start up normally??

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

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Seçilen çözüm

Try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut. Add a space and -url "about:blank" to the target field in the Properties.